Refund policy

Refund Policy for DJ Perfumes, Managed by Dallas Tr

We want you to be completely satisfied with your purchase from DJ Perfumes, managed by Dallas Tr. If for any reason you are not, we offer a hassle-free refund policy:

Returning Your Order:

  • You have 3 days from the date of delivery to return your order for a refund or exchange.
  • Ensure the product is unused, unopened, and in its original packaging.
  • Contact us at info@dj-perfumes.com or Dallas Tr customer service at +971 503911538. We will provide you with a return shipping label.
  • Pack the item securely and attach the return label.
  • Ship the package back to us using a trackable shipping method.

Return Shipping Costs:

  • For defective or incorrect items, we will cover the return shipping costs.
  • For other returns (change of mind, etc.), you are responsible for the return shipping costs. We will deduct AED 14 from your refund to cover our courier charges.

Refund Processing:

  • Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be credited back to the original payment method used for purchase.
  • Online payments (bank transfer, etc.): Refunds typically take 3-5 business days to reflect in your account.
  • Credit card payments: Refunds typically take 5-10 business days to reflect in your account.

Cancellations:

  • You may cancel your order for a full refund before it has shipped. Please contact us as soon as possible at info@dj-perfumes.com or Dallas Tr customer service.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately at info@dj-perfumes.com or Dallas Tr customer service. We will arrange for a return and provide you with a full refund or a replacement at no additional cost.

Legal Compliance:

  • Our refund policy complies with all applicable laws and regulations.

Customer Support:

  • If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at info@dj-perfumes.com or Dallas Tr customer service.

Thank you for choosing DJ Perfumes!