Refund policy
Refund Policy for DJ Perfumes
We want you to be completely satisfied with your purchase from DJ Perfumes. If for any reason you are not, we offer a hassle-free refund policy:
Returning Your Order:
- You have 3 days from the date of delivery to return your order for a refund or exchange.
- Ensure the product is unused, unopened, and in its original packaging.
- Contact us at info@dj-perfumes.com or our customer service at +971 50 391 1538. We will provide you with a prepaid return shipping label.
- Pack the item securely, attach the return label, and ship the package back using the approved trackable shipping method.
Return Shipping Costs:
- Return shipping is free for all eligible returns. DJ Perfumes will provide a prepaid return shipping label after the return request is approved.
Refund Processing:
- Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be credited back to the original payment method used for purchase.
- Online payments (bank transfer, etc.): Refunds typically take 3–5 business days to reflect in your account.
- Credit card payments: Refunds typically take 5–10 business days to reflect in your account.
Cancellations:
- You may cancel your order for a full refund before it has shipped. Please contact us as soon as possible at info@dj-perfumes.com or our customer service.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at info@dj-perfumes.com or our customer service. We will arrange for a return and provide you with a full refund or a replacement at no additional cost.
Legal Compliance:
- Our refund policy complies with all applicable laws and regulations.
Customer Support:
- If you have any questions or concerns regarding our refund policy, please contact us at info@dj-perfumes.com or our customer service.
Thank you for choosing DJ Perfumes!